Terms of purchase

Using this site (using, visiting and buying products) implies acceptance of the terms and conditions listed below. PLEASE READ CAREFULLY! If you do not agree with these terms and conditions, please DO NOT USE THIS SITE.

The website https://elitmusic.com (hereinafter referred to as the "SITE") belongs to the company S.C. Elit Music S.R.L, through it the USER having access to information on the services and products offered by S.C. ELIT MUSIC S.R.L.

SC ELIT MUSIC S.R.L, legal entity with headquarters in Bihor County, Oradea, Str. Republicii, No. 51A, RO 7749153 and J5/1405/1995 will be referred to as "S.C. ELIT MUSIC S.R.L", and/or "The Company".

Represents the person who accesses the SITE, who has accepted the TERMS AND CONDITIONS of this SITE.

Informatiile publicate pe SITE sunt informatii de interes general despre S.C. ELIT MUSIC S.R.L, produsele comercializate de acesta, cat si alte informatii considerate de S.C. ELIT MUSIC S.R.L ca fiind de interes pentru UTILIZATORI. Informatiile sunt puse la dispozitia UTILIZATORILOR in mod gratuit. S.C. ELIT MUSIC S.R.L este detinatorul tuturor drepturilor de proprietate intelectuala asupra SITE-ului, respectiv asupra designului si continutului acestuia. UTILIZATORUL are obligatia de a respecta toate drepturile de proprietate intelectuala ale https://elitmusic.com/ , prevazute de legislatia in vigoare.

It represents the use of the SITE in a way contrary to the practice in the field, the regulations and the legislation in force or in any other way that may cause damage to S.C. ELIT MUSIC S.R.L.

Placing an order on the website www.elitmusic.com represents your agreement with the terms and conditions below: The information provided to S.C. ELIT MUSIC S.R.L., owner of the website www.elitmusic.com are used only for the purpose for which they were introduced (making orders), according to the laws in force. SC ELIT MUSIC S.R.L. does not provide your e-mail address to third parties, does not encourage spam and does not make public the data provided by its clients without their prior and explicit consent. Any user has the possibility to delete the e-mail address provided from the database. In some cases, to launch a firm order, it is necessary to pay an advance of at least 50% of the product value, according to the specifics of each order. In the rare cases where changes are made by the programmers, customers will be notified. In case of errors in the prices, our company has the right to cancel the order, after notifying the customer. Last but not least, due to the Globalization of the Economic Market, there is the possibility that some products may be missing from our stock, as well as from the manufacturer. These orders will be canceled only after notifying the customer by phone or e-mail. The products sold through www.elitmusic-en.unas.hu are new, in the original packaging of the manufacturer and at the time of delivery are accompanied by the tax invoice. Also, both the price and the technical specifications do not represent any kind of contractual obligation, and can be changed without any prior notification. Product photos are informative. There might be differences between them and the actual product.

If the ordered products are available in stock, they will be shipped in 2-3 days, the delivery being made in approximately 3-5 days. If the products are out of stock, the delivery term can reach up to 35 working days (if they are out of the manufacturer's or supplier's stock).

BANK DETAILS ELIT MUSIC SRL

Fiscal code: RO7749153

Bank: BCR Oradea - RO81 RNCB 0032 0084 6410 0001

Oradea Treasury - RO81 TREZ 0765 069X XX00 2572

You have the possibility to pay RAMBURS to the courier, when the order arrives, or by bank transfer, after the invoice has been issued and sent by email. Other payment methods are payment by card, or if you choose to pick up from the store, you can pay in cash when picking up the order. RAMBURS payment can only be made for orders of at least 100 LEI + shipping. For orders less than 100 LEI + shipping, you will be issued an invoice and sent by email, and the products will be shipped only after the money enters our account.

BANK DETAILS ELIT MUSIC SRL

Fiscal code: RO7749153

Bank: BCR Oradea - RO81 RNCB 0032 0084 6410 0001

Oradea Treasury - RO81 TREZ 0765 069X XX00 2572

Regardless of the method of delivery, the buyer has the obligation to verify the existence of all documents related to the transaction, their absence generating the non-granting of the guarantee. The reception of the sold goods is done at the buyer's premises. The buyer undertakes to take over the ordered and delivered goods. By way of exception, the return of the delivered goods is accepted if the seller has delivered incorrectly or if the goods are under warranty, with strict compliance with the warranty provisions. The transport payment for the products sent (round trip) in order to settle the guarantee will be divided as follows: from the customer to S.C. ELIT MUSIC S.R.L - payment will be made by the customer; from S.C. ELIT MUSIC S.R.L to the customer - payment will be borne by the seller. The warranty conditions are an integral part of the sales - purchase documents by signing the tax invoice or placing an online order, the beneficiary declares that he has taken note of the provisions of these documents. The guarantee covers at most the full value of the claimed product.

Delivery is made by Fan Courier and takes 3-5 working days for products available in stock. The approximate cost of the parcel is 30 Ron in the localities where there is a Fan Courier office (depending on the refund, weight and distance). Here you can check the locations with Fan Courier headquarters: CLICK HERE Benefit from free shipping (in the localities where there is a Fan Courier headquarters) in the case of an order greater than 400 Ron. If there is no Fan Courier office in your town, an additional 1.5 Ron will be charged for each additional kilometer. NOTE: If you place an order and then do not pick it up, you are automatically entered into a database, a situation that leads to the impossibility of placing an order on this site.

The products sold by S.C. ELIT MUSIC S.R.L., are dedicated to music enthusiasts. The guarantee applies in accordance with Law 449/2003 on the sale of products and their associated guarantee and O.G. no. 21/1992 on consumer protection. The warranty period granted by S.C. ELIT MUSIC S.R.L. it is granted for the average duration of use of durable parts, according to the technical specifications of the manufacturer. Products that have material or manufacturing defects during the warranty period will be replaced with new ones, according to the law.

The warranty period starts from the date written on the sales invoice. The seller is exempt from liability regarding the guarantee or it can be canceled in the following cases:

1. The part/product was not purchased from S.C. ELIT MUSIC S.R.L.;

2. The part/product has failed due to incorrect assembly or due to assembly together with worn, defective or modified related parts;

3. The part/product was chosen incorrectly or was used for a purpose other than that indicated in the manufacturer's catalog;

4. The part/product was not correctly identified due to the presentation by the buyer of some erroneous data or was not compared during assembly with the part to be replaced;

5. The part/product has worn out or been damaged due to overloading, incorrect or insufficient maintenance of the product;

6. The part/product shows traces of hits, scratches, bends, tears, deformations.

7. The piece/product shows normal wear and tear.

The part/Product that is the subject of a warranty claim will be accompanied by the following documents: - copy of the purchase invoice from S.C. ELIT MUSIC S.R.L., the voucher or receipt with which the piece/product was purchased; - the piece/product must be in the original packaging. The complaint filed by the buyer will be analyzed and will receive an answer within 6 working days from the date of receipt of the complained products at the seller's headquarters, accompanied by all the documents listed above. If the complaint was justified, the seller undertakes to replace the product within 30 days. In special cases when the parties do not reach a consensus regarding the warranty claim, the parties will send the parts/products for analysis to a specialist in the field. The results of the analysis will be considered binding for both the seller and the buyer. The incidental expenses of carrying out the analysis shall be borne by the party at fault.

Products with physical defects such as: bumps, cracks, chips, burnt or cracked components/parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (inappropriate supply voltages, subject to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious or under the action of chemical substances, etc.), incorrect settings and installations, sockets without grounding, penetration of liquids, metals or other substances into the inside of the equipment, the mechanical or plastic intervention on the products, the connection or disconnection of certain components during the operation of the equipment.

Adapters, device transformers, which can fail due to current fluctuations or if they are left under voltage for a long period of time;    

Lighting fixtures, bulbs, projectors    

Microphones, megaphones and remote controls (all products that require the use of batteries) that show traces of impacts or deformations, not changing the batteries on time, spilling liquids on their surface, destroying the keyboard/buttons/keys by acting excessively in terms of intensity and force;

Speakers for which the warranty is limited to manufacturing defects. In this case, the defect must be reported when taking over the speaker/speaker.    

We cannot assume responsibility for defects resulting from improper use of the product;    

The moving components of the speaker (membranes, diaphragms, coils, etc.)    

Synthesizer memories that have gone bad due to pirated, faulty, internet samplers, rhythms, tones;   

Instruments, accessories without manufacturing series (microphones, boxes, pedals, etc.);    

The pieces with limited duration (key, guitar, strings, etc.).    

For guitars, only the electronic part is under warranty.    

The supplier does not assume responsibility for defects generated by the electricity supplier    

The supplier does not assume responsibility for any malfunction of the equipment, caused by the action of viruses, the improper installation of software, or the use of unlicensed software.

We want you to be completely satisfied with the products purchased from our online store. If for some reason you are not completely satisfied with the purchased items, you can return them and we will refund the value of your order. Government Ordinance no. 130/2000 provides the following: "The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 working days of receiving the product" "The consumer has the right to unilaterally terminate the distance contract, within 14 working days, without penalties and without citing any reason. The only costs that can be borne by the consumer are the direct costs of returning the products" If you decide to return certain products, which may not correspond to your wishes, you can do so according to the law, within a maximum of 14 working days. To return one or more products from an order, you must follow the following steps: - contact the phone number specified on the website; - during the phone call you will be asked for the invoice number, information on the reason for the return Upon receiving the package, it will be checked to see if it meets the return conditions mentioned in this section, otherwise it will be refused. Transfer the amount to your bank account. This method is completely free, that is, we will return the full value of the returned products to you and the transfer costs will be fully borne by us. THIS IS THE SIMPLE AND QUICKEST WAY TO RECOVER THE VALUE OF THE RETURNED PRODUCTS. To make the bank transfer, you must specify the IBAN account number, the owner's name and the CNP. (ATTENTION - The IBAN account must belong to the person in whose name the invoice was issued!). We can also make the transfer to your card account. (Do not confuse the card number with the corresponding IBAN account)

For administrative reasons, you must send the returned products without opting for the refund service. The refund by bank transfer will be made within a maximum of 3 working days from the date of receiving the package and verifying that it meets the return conditions mentioned in this section. If the returned package does not meet any of the return conditions mentioned in this section, you will be notified by phone call or e-mail address.

RETURNED PRODUCTS DO NOT COMPENSATE AN ORDER PLACED LATER. THE COUNTERVALUE OF THE RETURNED PRODUCTS WILL BE PAID BY THE METHOD CHOSEN BY YOU. IN THE RETURN SECTION WITHIN THE SPECIFIED TERM, AND THE NEW ORDER WILL BE PAID IN FULL UPON DELIVERY.

Hygienic sensitive products For reasons of hygiene, the products that are used and require blowing for their use, such as musical instruments, triolets, etc. they cannot be returned. Of course, they benefit from a guarantee in case of failure or non-conformity.

Please respect the return terms you agreed to when you completed the order. Parcels that: - were sent without notification from your account. - they mentioned the refund amount on the shipping label - they do not have the elements necessary to identify the return written on the packaging (return ID, name of the beneficiary of the invoice) - damaged packaging and missing original accessories, parts that have already been installed The cost of products damaged during transport as a result of improper packaging in the case of a product return are borne by you. ATTENTION! : For all complaints and situations in which the reason for the return can be attributed to the supplier (S.C. ELIT MUSIC S.R.L) you must contact the customer relations department to solve the problems. Also, complaints regarding the inconsistency between the goods and the invoice are accepted only if they have been notified in writing, within a maximum of 24 hours after delivery.

You can do this at:

Phone: 0741/123436 or email: depozitelit@gmail.com 

The possible post-sale situations that will be dealt with by the Customer Relations department are: - orders delivered incompletely or incorrectly - delayed deliveries - damaged products (damaged packages must be notified within 24 hours of receiving the package)

We will not be responsible for: any kind of damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site and any type of errors or omissions in the content that may lead to any kind of losses . The information on the site can be reproduced by printing only for personal use. The information cannot be reproduced, distributed or transmitted to another person or incorporated in any way in another document or material without the prior written permission of their authors.

DISPUTES

Any dispute arising between Users and S.C. ELIT MUSIC S.R.L will be resolved amicably. In the event that the conflict was not resolved amicably, the competence rests with the Romanian courts.

PROMOTIONS AND COMPETITIONS

For the promotional activities aimed at your orders, we establish the regulations of the promotions and contests we organize, in which both the participation rules and the specifics of each promotional activity are detailed. These regulations are made known to potential participants only through their own website. Only those orders that strictly comply with the rules displayed on the website benefit from promotions. Also, the promotions only apply to orders that are registered by the company during the period of time in which the promotion is valid and only within the limit of available stock. During a discount campaign, DISCOUNTS ARE NOT CUMULATED, the discount with the highest value will be applied. Products from orders for which valuable shopping vouchers generated as a result of marketing campaigns were used will not be subject to the return process. SC ELIT MUSIC S.R.L can cancel, modify or postpone a promotional activity at any time, but with prior announcement of this measure on the website.

WEBSITE CONTENT

The information contained in this site is of a general nature and was entered in good faith. The company does not guarantee that the information contained in this site is complete or accurate, and should not be considered relevant in certain situations. None of the information contained in this website constitutes a recommendation to invest in the Company or in any other domestic and/or international company. Neither the Company nor its employees or members of their families can be held liable for any loss, destruction or expense (including but not limited to any indirect, incidental or consequential loss of profit) that may arise from access or use of this website. The company reserves the right to make changes and corrections in this website, when it wants and without prior notification.

COMPENSATION

You agree to, at your own expense, indemnify and defend the Company, its employees, agents and representatives against any claims, hypothetical claims, legal proceedings, legal actions or administrative proceedings arising from or related to the use of the Site or access to it, respectively from the violation of this Declaration by you.

DECLARATION OF WAIVER AND INDIVISIBILITY

The non-exercise or non-execution by any of the parties of any right or provision of the declaration regarding the terms of service provision will not constitute a waiver of the respective right or provision. If any of the provisions of the statement regarding the provision of the service, including the Statement of Non-Warranty or Limitation of Liability, are declared unfounded, unenforceable or void by a court, the parties nevertheless agree that the court shall make efforts to translate into practice the intentions of the parties as are reflected in the respective provision, and the other provisions of the declaration remain valid and in force. LEGISLATION IN FORCE This service provision statement will be governed by and interpreted in accordance with the laws of Romania, without regard to conflict of law provisions. Any action brought by you against the Company based on this statement will be submitted exclusively to the Romanian courts, and any action brought by the Company against you based on this statement will be presented, at the Company's choice, to the Romanian courts at the Company's headquarters or the corresponding courts in the jurisdiction in which you are domiciled. You and the Company hereby consent and irrevocably submit to the personal jurisdiction and venue of these courts.

COMMENTS/REQUESTS

If you have any comments or requests regarding this Statement or the Service, please contact the Company through a letter sent to the company's address By accessing and using the Site, you confirm that you have read and accepted these terms and conditions. Your use of the Site implies the unconditional acceptance of these terms and conditions. If you do not agree with these terms and conditions, please stop browsing this Site.

LIMITS ON USE OF THE SITE

When you access the Site, you declare that you agree to use this service only for legal purposes. More precisely, you must: do not modify, copy, distribute, transmit, display, publish, reproduce, grant licenses, create derivative works, transfer or sell any information or services obtained from or through this website; you will not allow or authorize any third party to use the Site to transmit or receive material that contravenes any law or legal provisions in force, of an obscene, threatening, aggressive, defamatory, racist, etc. nature; you will not carry out and will not allow the carrying out of cracking or hacking activities, or Denial of Service attacks; users who violate the security of the Site, the systems or the server networks on which it is maintained can be prosecuted in court, civilly and criminally; By accessing and using this Site, you declare that you agree to exonerate the Company from liability and not to sue the Company for any claim raised by a third party, resulting from the use of the Site and the Internet, as well as for any loss (direct, indirect, consequential or otherwise), cost, action, process, claim, damage, injury, expense (including court costs) or other liability, suffered in any way or caused directly or indirectly by the Company as as a result of the visitor's violation or ignorance of these terms and conditions. Please contact us for more details.

In the case of orders that contain products with a chance to be damaged during transport due to their fragility and any other type of product that is necessary, Elit Music SRL offers the option of "opening on delivery", so the customer has the obligation at the time of receiving the package to to the courier to check its content before being accepted. Thus, in the presence of the courier, it is necessary to open the parcel to ensure the integrity of the product after the transport. Any defect in the packaging or the product must be notified before accepting the delivery of the package from the courier, so for products that show damage or different problems during transport, it is necessary to either contact us at the time of verification or to refuse the package. Thus, subsequent complaints regarding damaged products in the absence of their verification upon receipt will not be taken into account.

For reasons of hygiene, the products that are used and require blowing for their use, such as musical instruments, triolets, etc. they cannot be returned. Of course, they benefit from a guarantee in case of failure or non-conformity.